Warranty and maintenance support
The information below describes Tan Long’s confirmed service policies for freight lifts and fire-resistant lift landing doors. Contact our team to confirm the terms that apply to your equipment and project agreement.
Warranty periods
- Freight lifts: 12–36 months from the equipment inspection date, according to the agreed warranty term.
- Fire-resistant lift landing doors: 24 months from the date the fire-safety certificate is issued.
For other lift products or components, please ask our team for the applicable warranty terms.
Maintenance during and after warranty
Free maintenance is provided during the warranty period. For freight lifts, the usual maintenance interval is once a month; equipment used infrequently may be maintained every two months, according to the agreed schedule.
After the warranty period, a maintenance agreement is signed with the supplier and the service terms and costs are agreed for the equipment concerned.
Inspection support and enquiries
Tan Long can help customers contact an equipment inspection provider. Our hotline receives enquiries 24 hours a day, including outside normal business hours. The arrangements for a site visit or service work are confirmed for each request.
When contacting us, please provide the project location, product or model reference, installation or inspection date, and a description of the support you need.
